No, we ship to the United States and Canada. The US is free shipping and Canada requires a $300 shipping fee.

It depends on where you are. Processing time: 1-2 days
Shipping time: 3-7 business days. Delivery details will be provided in your confirmation email.

No, we do not charge sales tax. It's tax-free.

We now only support PayPal payments. More payment methods are being developed.

You can contact us through our contact page! We will be happy to assist you.

Returns of New and Unused Items within 15 Days of Receipt. We allow you to return any item in new and unused condition within 15 days of receipt for a full refund, less shipping charges and restocking fee. If the return is due to a quality problem with the bike, we will pay the shipping costs.
Returns of Used Items. Any items returned in a used condition may be returned within 30 days of purchase subject to the return shipping charges and a restocking fee in the amount of fifty percent (50%) of the purchase price. Items must be free of any damage. Electric bikes must have less than twenty (20) miles on the odometer.
Returns of New and Unused Items Outside the 15-Day Window. If you wish to make a Return outside of the 15-day window, then if the item to be returned is in new and unused condition, you may return the item subject to the return shipping charges and a restocking fee in the amount of twenty percent (20%) of the purchase price.

For more information on our return policy, please see the Refund Policy page

The K26S has a 2-year battery warranty and the FW11 has a 1-year warranty. All bikes have a 1 year warranty on charger, motor. For more please check our Warranty page

You can contact us through our contact page! We will be happy to assist you.